Cancellation & Refund policy

Eximbus Traders Pvt Ltd is committed to providing quality gifting products and services to our clients. At present, orders are processed directly through client enquiries, quotations, purchase orders and invoices rather than through an online shopping platform.

This Refund & Cancellation Policy explains the general terms applicable to payments, cancellations, refunds and order modifications.

1. Orders & Payments

Orders are confirmed only after acceptance of the quotation/proforma invoice and receipt of the applicable advance or full payment, as agreed with the client.

Payment terms may vary depending on the nature, quantity and value of the order and will be communicated to the client before order confirmation.

2. Cancellation of Orders

Cancellation requests must be communicated to Eximbus Traders Pvt Ltd in writing.

For standard products, cancellation may be considered only if the order has not already been processed, procured, packed or dispatched.

For customised, personalised or specially procured products, cancellation may not be possible once production, printing, branding, procurement or other order-specific work has commenced.

Any refund applicable after cancellation will be determined based on the work already completed, materials procured and expenses incurred for the order.

3. Customised & Personalised Products

Customised and personalised gifts are prepared specifically according to the client's requirements, including branding, logos, names, messages, packaging or other specifications.

Therefore, once production or customisation has commenced, such orders are generally non-cancellable and non-refundable, except where otherwise agreed in writing or where the product is found to have a manufacturing defect attributable to Eximbus Traders Pvt Ltd.

Clients are requested to carefully verify artwork, names, quantities, specifications and other details shared for approval before production begins.

4. Refunds

Where a refund is approved, the refundable amount will be communicated to the client after considering:

• Amount already paid

• Products or materials already procured

• Customisation or production work completed

• Packaging or other services already provided

• Non-recoverable third-party charges, where applicable

• Any other costs incurred specifically for the client's order

Approved refunds will generally be processed through the original payment method or another mutually agreed method.

The processing time may depend on the payment method and applicable banking/payment service timelines.

5. Defective, Damaged or Incorrect Products

If a product received by the client is defective, damaged in transit or materially different from the approved order specifications, the client should notify Eximbus Traders Pvt Ltd as soon as reasonably possible after receiving the order.

The client may be requested to provide photographs, videos, delivery details or other information to help us assess the issue.

Depending on the circumstances, Eximbus Traders Pvt Ltd may, at its discretion and subject to verification:

• Replace the affected product;

• Rectify the issue where possible; or

• Provide an appropriate refund or adjustment.

Claims relating to shortages, damage or incorrect products should be reported promptly so that the matter can be investigated with the relevant production or delivery partner.

6. Delivery Delays

Delivery timelines communicated at the time of quotation are generally estimated based on production, customisation, procurement and logistics requirements.

Where a delay occurs due to circumstances beyond the reasonable control of Eximbus Traders Pvt Ltd, including courier/logistics disruptions, natural events, strikes, government restrictions or other unforeseen circumstances, the company will make reasonable efforts to keep the client informed and resolve the matter.

A delivery delay does not automatically constitute grounds for a refund where the order has already been produced or customised specifically for the client.

7. Order Modifications

Requests to modify quantities, designs, branding, colours, product specifications or delivery details must be communicated before production or procurement begins.

Any additional cost arising from an approved modification will be payable by the client.

Once production, customisation or procurement has commenced, modifications may not be possible or may result in additional charges.

8. Advance Payments

Advance payments may be used towards procurement of products, raw materials, customisation, production, packaging, manpower and other order-related expenses.

Accordingly, advance payments are not automatically refundable after an order has been confirmed and work has commenced.

Any eligible refund will be assessed on an order-by-order basis in accordance with this policy and the terms agreed in the relevant quotation, purchase order or invoice.

9. Special & Corporate Orders

Large-volume corporate gifting orders, event orders, bulk orders and specially procured products may be subject to specific payment, cancellation and refund terms.

Where such terms are agreed in the quotation, purchase order, work order or other written communication, those specific terms will apply to the relevant order.

10. No Online Store

At present, Eximbus Traders Pvt Ltd does not operate an online shopping checkout on this website. Client orders and payments are processed directly through quotations, invoices, purchase orders or other agreed business arrangements.

This policy may be updated if an online store or additional payment facilities are introduced in the future.

11. Contact Us

For cancellation, refund or order-related queries, please contact us:

Eximbus Traders Pvt Ltd
Email: info@eximbustraders.com
Phone: +91 9710919753
Address: Chennai

Please include your quotation number, invoice number or order reference when contacting us regarding a refund or cancellation.